FREQUENTLY ASKED QUESTIONS
What you need to know
before deciding.
We have gathered the most common questions asked before requesting a quote. If you cannot find your answer, contact us.
Pricing and payment
How is the rental price determined?+
The price is set during the quotation stage based on vehicle segment, contract term, mileage expectations and service scope (maintenance, insurance, replacement vehicle, etc.). The final amount is stated in the quote and contract.
Is a deposit required?+
The need for a deposit or guarantee is assessed based on company structure, number of vehicles and contract terms, and is clearly stated in the quote.
Usage and contract
What happens if I exceed the mileage limit?+
A mileage limit is set in the contract, and the terms applied when it is exceeded are included in the contract. If your usage changes, we can review updating the limit together.
Can I return the vehicle early?+
Early return requests are assessed according to the early termination terms in the contract. These terms are shared with you during the quotation stage.
Damage and support
How does the process work in case of damage?+
When you call us in case of damage, the process is managed from a single point; appraisal, service and insurance steps are coordinated. Scope and responsibilities are stated in the contract.
Is a replacement vehicle provided?+
Depending on the service scope, a replacement vehicle may be provided during maintenance, service or damage processes. Replacement vehicle terms are included in the quote.
Application and delivery
Can sole proprietorships rent vehicles?+
Sole proprietorships and SMEs can also request a quote. Eligibility is determined by evaluating company information and the required documents.
How long does vehicle delivery take?+
Delivery time varies by vehicle model, stock availability and quantity. The estimated delivery date is shared in the quote.
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